Navigating Your Claim with Empathy
CLAIMS process
Our priority is to process your claim swiftly and efficiently so you can focus on grieving. Let us handle the paperwork. We are here to support you every step of the way.
Navigating Your Claim with Empathy
Required Documents to submit your claim
Our Claims process is designed to be quick and easy, ensuring that we step in to deliver the promised services without any added stress to your family. Whether it’s a burial, catering, décor, or all-inclusive package, our dedicated team will handle every detail with professionalism and care. Let us take the burden off your shoulders during this difficult time.
Please take the following documents to your nearest branch or submit your claim online
- Certified copy of Death certificate
- Certified copy of unabridged Death Certificate
- Certified copy of Deceased’s ID
- Certified copy of Abridged Death Certificate in respect of stillborn, together with supporting medical documents.
- Notification of death (BI-1663)
- Certified copy of main member and or beneficiary’s ID
- Police reports (In the event of an unnatural or accidental cause of death)
- Certified copy of claimant’s Identity Document
All premium payments must be up to date at the time when you submit your claim. Cartel Funeral Home reserves the right to request any further documentation it may deem necessary to accurately assess a claim
Cartel Funeral Home (Pty) Ltd is a subsidiary of Cartel Group SA (Pty) Ltd. Cartel Hospitality Plan is Intermediated by Matla Life – Matla Life is an authorised Financial Services Provider (FSP 48419)
At Cartel Funerals, we continually strive to be the most trusted Funeral Service Provider in South Africa
Our Partners
